Panna 365 FAQ — Simple Answers to All Your Questions, Right Here

Forgetting your password happens to everyone. Resetting it on Panna 365 is simple:

• 1On the login page, Go to and click the "Forgot Password?" link.
• 2Enter your registered mobile number. A 6-digit OTP will arrive within 30 seconds.
• 3Verify with the code and set a new password — at least 8 characters, using a mix of numbers and letters.
• 4Done. Log in now with your new password.

If your registered number has changed, contact live chat with your KYC details for assistance. The support team typically resolves this within 1–2 hours.

There are usually two reasons an account gets locked on Panna 365:

1. Repeated incorrect password attempts: Entering the wrong password 5 times in a row will 30 minutes lock your account automatically. In that case, simply wait and try again with the correct password, or reset your password.

2. Security Verification: If a login attempt is made from an unfamiliar device or location, Panna 365 temporarily locks your account to keep you safe. An unlock code will be sent to your registered mobile number.

If your account was locked due to suspicious activity, KYC verification may be required — this is to protect your funds.

Minimum age to participate on Panna 365 18 years. This is mandatory — no exceptions.

How age verification works:

• 1You enter your date of birth during registration — the system calculates your age automatically.
• 2KYC verification is required before your first withdrawal — you'll need to submit a copy of your National ID or passport.
• 3If the date of birth in your KYC shows you are under 18, your account will be suspended and any deposited funds will be returned.

Anyone attempting to open an account under the age of 18 is a clear violation of Panna 365's responsible gaming policy. If a minor in your household is Responsible Gaming You'll find parental control information on the page.

Panna 365 runs fully in your mobile browser — no separate app install needed. If you're having browser issues, follow the steps below:

Fix browser issues:

• 1Clear your cache: Chrome → Settings → Privacy → Clear browsing data → Cached images & files → Clear।
• 2Update your browser: Use the latest version of Chrome or Firefox. Some features may not work on older versions.
• 3Check your internet connection: Try switching from Wi-Fi to mobile data (or the other way around).
• 4Reinstall PWA: Delete the Panna 365 icon from your home screen, open the site in your browser, and use "Add to Home Screen" again.

If the issue persists after trying everything above, take a screenshot and send it via Live Chat — the technical team will resolve it quickly.

Panna 365 offers three support channels, and all of them 7 days a week, 24 hours a day Active:

Tip: For faster help, chat while logged into your account — this lets us resolve your issue without needing to verify your identity separately.

Changing the language on Panna 365 takes just a few seconds:

• 1In the top-right corner of the page Globe icon Or look for the "EN" label.
• 2Click on it and a list of languages will appear. From the list, select Bengali (Bangladesh) Select.
• 3The page will refresh and the entire interface will display in Bangla.

When you're logged in, this setting is saved to your account — you won't need to change it again next time.